A Silent Revolution

From The Guardian, Thursday July 11, 2002:

“While the internet has affected most of us somehow, it has transformed the lives of deaf people, especially the young, by overcoming two barriers that make many deaf people feel isolated. One is the geographic barrier separating deaf people from each other: there are about 673,000 severely or profoundly deaf adults in the UK, spread all over the country. They can’t just pick up the phone and talk (although the introduction of textphones has made communication easier.)

...Technologies such as email, instant messaging and chat rooms mean that deaf people can contact old friends and make new ones anywhere in the world. There are plenty of resources on the web specifically targeted at deaf people, such as www.deafclub.co.uk and www.deaf-uk.co.uk - a set of Yahoo-based discussion groups where lively debates take place.

Another language barrier, that which divides speakers of British sign language and American sign language, also melts away. The internet touches almost every aspect of life. It’s much easier to shop online if you’re deaf than to make a shop assistant understand what you want. Similarly, the educational opportunities of deaf people, few of whom go on to higher education, could be transformed by distance learning. Even more significant is the chance to work. ‘Email has the potential to revolutionise the employment prospects,’ says Nathan Charlton, a consultant at the Royal National Institute for Deaf People. Email gives deaf people, who have twice the unemployment rates of hearing people, the ability not only to communicate with hearing colleagues easily, but to share in news they might otherwise be excluded from.”

While TDD, Telecommunications Device for the Deaf, and TTY, Text Telephone or TeleType, have been around since the 60’s, compatibility issues and competing standards have slowed widespread adoption. No doubt the expense of an additional technology to service a minority population has been a factor as well.

Electronic text messaging, however, is already integrated into most cellphones. The deaf, hard-of-hearing and speech are widely using Short Messaging Service (SMS) text messaging. Reuters reports that a survey carried out with the Birmingham Institute of the Deaf showed that 98 percent of hearing-impaired people in the UK use SMS text messaging. Following the survey, a British police department adopted SMS to let hearing- and speech-impaired people report emergencies. This article tells of Chieko Takayama, an employee of Japanese cellphone company J-Phone, and her work at a store in Tokyo that specifically markets to hearing-impaired customers.

Guardian article found via plep.