Design and Disaster

“The worst airport fire in German history occurred on April 11, 1996, when flames broke out in the busy Düsseldorf airport, quickly filling the terminal with acrid, toxic smoke. Travelers frantically looked for exit signs. In the ensuing chaos, 17 people died and 150 were injured. A spokesman for the Düsseldorf fire brigade, quoted in European news accounts, blamed the high number of casualties on passengers ‘ignoring’ emergency exit signs. For airport management, having the signage singled out as a contributor to the disaster underscored the importance of maintaining a clear communications system in a crowded, public space. Prior to the fire, signage at Düsseldorf had become a clutter of airline logos and retail and service ads, with directional signs lost in the cacophony.”

Traveler safety and ease of movement were key considerations, along with establishing a distinct identity for the airport. The design from MetaDesign pegged levels of the importance of information to the levels of color and contrast, designing for legibility during normal visbility as well as in a smokey environment. As for non-disaster usability? “Over the past year, the airport information counter reports a 50% drop in inquiries.” Sample pix: before and after. From @issue, volume 3, number 2.